Retail Team Leader (Permanent)

We are looking for a confident and motivated Retail Team Leader to help supervise our store team and ensure customers receive an excellent shopping experience.

Key Responsibilities:

• Supervise the retail team during assigned shifts.
• Allocate daily tasks and ensure work is completed efficiently.
• Provide support and guidance to Retail Assistants.
• Deliver excellent customer service and lead by example.
• Assist customers with enquiries, complaints and product information.
• Support the achievement of daily and weekly sales targets.
• Monitor store standards throughout the shift.
• Ensure shelves and displays are fully stocked and well presented.
• Assist with stock deliveries and inventory checks.
• Support cash handling and till procedures.
• Assist with opening and closing the store.
• Monitor staff attendance and communicate staffing issues to management.
• Train and support new members of the team.
• Follow company policies and health & safety procedures.
• Report operational issues to the Store Manager or Assistant Store Manager.
• Help create a positive and supportive team environment.

• Competitive salary.
• Staff discount.
• Pension scheme.
• Paid holiday entitlement.
• Performance incentives.
• Full training provided.
• Leadership development programme.
• Overtime opportunities.
• Employee recognition schemes.
• Opportunities for internal promotion.

Essential:

• Previous retail or customer service experience.
• Good communication skills.
• Ability to supervise and support colleagues.
• Strong customer service focus.
• Good organisational skills.
• Ability to remain calm under pressure.
• Reliable and punctual.
• Comfortable working in a fast-paced environment.

Desirable:

• Previous Team Leader or Supervisor experience.
• Experience working towards sales targets.
• Experience with cash handling and tills.
• Experience training new employees.
• Knowledge of retail KPIs and store performance.