Retail Operations Manager (Permanent)

We are looking for an experienced and commercially focused Retail Operations Manager to oversee the day-to-day operational performance of our retail stores.

The successful candidate will work closely with Store Managers, Area Managers and head-office teams to ensure stores operate efficiently, deliver excellent customer experiences and achieve commercial targets.

You will be responsible for improving operational processes, monitoring performance, supporting store teams and identifying opportunities to improve sales, profitability, productivity and customer satisfaction.

This is an excellent opportunity for an experienced retail manager who is ready to take on a broader operational leadership role.

Key Responsibilities:

• Oversee the day-to-day operations of multiple retail locations.
• Ensure stores consistently meet company operational standards.
• Develop and implement efficient retail processes and procedures.
• Monitor store performance and identify areas requiring improvement.
• Ensure stores have appropriate staffing levels and resources.
• Work with Store and Area Managers to improve operational efficiency.
• Ensure company policies and procedures are consistently followed.
• Support the successful opening of new stores and locations.
• Coordinate operational projects and business initiatives.

• Performance-related annual bonus.
• Company car or car allowance, where applicable.
• Pension scheme.
• Private healthcare options.
• Staff discount.
• Paid annual leave.
• Travel expenses.
• Leadership and management training.
• Professional development opportunities.
• Employee assistance programme.
• Career progression opportunities.

Essential:

• Significant experience in retail management or operations.
• Experience managing multiple stores or large retail teams.
• Strong leadership and people-management skills.
• Excellent commercial awareness.
• Strong analytical and problem-solving abilities.
• Excellent communication and influencing skills.
• Ability to manage multiple priorities.
• Strong understanding of retail KPIs.
• Experience implementing operational improvements.
• Strong customer-service focus.

Desirable:

• Previous Retail Operations Manager experience.
• Experience managing Area or Regional Managers.
• Experience working for a multi-site retailer.
• Experience with retail management systems.
• Strong Excel and data-analysis skills.
• Experience managing budgets and operational costs.
• Experience supporting new store openings.