Retail Supervisor (Permanent)

We are looking for a confident and motivated Retail Supervisor to support the management team in the day-to-day running of our store.

As a Retail Supervisor, you will take responsibility for supervising colleagues during shifts, maintaining excellent customer service standards and ensuring the store operates efficiently.

You will lead by example, support team members and help ensure sales, stock and operational targets are achieved.

This role is ideal for an experienced Retail Assistant or Team Leader who is ready to take the next step towards management.

Key Responsibilities

• Supervise the store team during assigned shifts.
• Allocate daily tasks and monitor completion.
• Lead by example and provide excellent customer service.
• Support the Store Manager and Assistant Store Manager with daily operations.
• Assist with opening and closing the store.
• Monitor sales performance and support the achievement of targets.
• Encourage team members to meet individual and store objectives.
• Support the training and development of new employees.
• Provide coaching and feedback to colleagues.
• Handle customer enquiries, complaints and returns.
• Ensure shelves and displays are fully stocked and well presented.
• Monitor stock levels and assist with stock counts.
• Support delivery and replenishment activities.
• Follow cash-handling and till procedures.
• Monitor store cleanliness and presentation.
• Ensure health & safety procedures are followed.
• Report operational issues to senior management.
• Help maintain a positive and professional team environment.

• Competitive salary.
• Performance incentives.
• Staff discount.
• Pension scheme.
• Paid annual leave.
• Flexible working opportunities.
• Full training and development.
• Leadership training.
• Overtime opportunities.
• Employee recognition programme.
• Internal promotion opportunities.

Essential:

• Previous experience in retail, customer service or a similar environment.
• Experience supervising or supporting a team.
• Excellent communication skills.
• Strong customer service skills.
• Good organisational and time-management skills.
• Ability to delegate tasks effectively.
• Ability to work under pressure.
• Reliable and responsible approach to work.
• Strong attention to detail.

Desirable:

• Previous Retail Supervisor or Team Leader experience.
• Experience working towards sales targets.
• Experience using retail KPIs.
• Cash-handling and till experience.
• Experience training new employees.
• Stock management experience.