Customer Service Champion (Permanent)

We are looking for a friendly, enthusiastic and highly customer-focused Customer Service Champion to become a key member of our retail team.

As a Customer Service Champion, you will help create exceptional experiences for our customers at every stage of their visit.

You will be responsible for welcoming customers, understanding their needs, answering questions, resolving problems and making sure every customer feels valued.

This role is ideal for someone who genuinely enjoys helping people and takes pride in delivering outstanding service.

Key Responsibilities:

• Welcome customers and create a positive first impression.
• Provide friendly and professional assistance throughout the customer journey.
• Listen carefully to customer needs and provide appropriate solutions.
• Answer product and service enquiries.
• Help customers locate products within the store.
• Provide information about promotions, offers and services.
• Process returns and exchanges in line with company procedures.
• Handle customer complaints professionally and empathetically.
• Resolve customer issues wherever possible.
• Escalate complex issues to the appropriate manager.
• Collect and communicate customer feedback.
• Identify recurring customer issues and report them to management.
• Support customers who may require additional assistance.
• Assist colleagues during busy periods.
• Maintain excellent standards in customer-facing areas.
• Support checkout and general store operations when required.
• Follow company customer service policies and procedures.
• Help create a welcoming and inclusive store environment.

• Competitive hourly rate.
• Staff discount.
• Flexible working options.
• Paid holiday entitlement.
• Pension scheme.
• Full customer service training.
• Product training.
• Employee recognition programme.
• Performance incentives.
• Overtime opportunities.
• Career development opportunities.
• Internal promotion opportunities.

Essential:

• Excellent communication skills.
• Friendly and approachable personality.
• Strong listening skills.
• Excellent customer service abilities.
• Patience and empathy.
• Strong problem-solving skills.
• Ability to remain calm under pressure.
• Good attention to detail.
• Positive attitude.
• Ability to work effectively as part of a team.

Desirable:

• Previous retail experience.
• Previous customer service experience.
• Experience dealing with complaints.
• Experience using tills or POS systems.
• Experience working in a busy customer-facing environment.
• Basic computer skills.