Office Administrator (Permanent)

Office Administrator – Wholesale & Warehouse Operations

Company: Free Trade Beers and Minerals Limited

Location: Unit 6, Northgate Business Centre, Collier Row, Romford, Essex, RM5 2BG

About Us

Free Trade Beers and Minerals Limited is an established wholesale distribution business based in Romford, Essex.

We are looking for a reliable, organised and experienced Office Administrator to join our busy team and support the smooth day-to-day running of our office and warehouse operations.

About the Role

This is a varied, hands-on administrative position requiring someone who is confident managing multiple responsibilities within a fast-paced business environment.

The successful candidate will support different areas of the business, including general administration, sales order processing, customer service, invoicing, accounts administration, purchasing and warehouse coordination.

We are particularly looking for an all-rounder who is adaptable, takes initiative and is willing to step in and cover colleagues' responsibilities during annual leave, sickness or other absences.

Previous experience working in a warehouse, wholesale, logistics or distribution environment would be a distinct advantage.

Key Responsibilities

General Office Administration

• Manage incoming telephone calls, emails and general business enquiries.
• Maintain accurate records, spreadsheets and filing systems.
• Prepare and process business correspondence and documentation.
• Provide administrative support to management and other departments.

Sales and Customer Service

• Process customer sales orders accurately and efficiently.
• Respond to customer enquiries regarding orders, invoices, payments and deliveries.
• Create and maintain customer accounts and related records.
• Assist with customer statements and outstanding payment follow-ups.

Accounts and Finance Administration

• Prepare and process sales and purchase invoices.
• Assist with daily cash sheets, till records and payment reconciliations.
• Support basic bookkeeping and data entry using Sage or other accounting systems.
• Assist with bank reconciliations, supplier invoices and credit control activities.

Warehouse and Distribution Administration

• Prepare and organize delivery paperwork and invoices.
• Liaise with warehouse staff, drivers and suppliers.
• Support delivery scheduling and route administration.
• Assist with stock records, goods received documentation and delivery discrepancies.
• Ensure relevant paperwork is maintained accurately.

Staff Administration and Operational Support

• Assist with staff attendance records, timesheets and payroll information.
• Provide general administrative support across the business.
• Support colleagues during busy periods and provide cover during annual leave or other absences.
• Learn different administrative processes to ensure the smooth running of the business.
• Undertake other reasonable administrative duties as required.

What We Offer:

• £13.00 per hour
• Immediate start available.
• An opportunity to work within an established wholesale distribution business.
• A varied role offering experience across different business functions.
• A supportive team environment.

Essential Requirements

• Previous experience in an office administration or similar administrative role.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Strong organisational skills and attention to detail.
• Good written and verbal communication skills.
• Ability to prioritise tasks and work independently.
• Confidence handling customer enquiries, paperwork, invoices and business records.
• A proactive, dependable and flexible approach to work.
• Willingness to learn new systems and take on different responsibilities when required.

Desirable Experience

• Previous experience working in a warehouse, wholesale, logistics or distribution environment would be a distinct advantage.
• Experience using Sage or similar accounting software.
• Knowledge of sales order processing, purchase orders and invoicing.
• Experience with credit control, cash reconciliation or basic bookkeeping.
• Familiarity with warehouse administration, stock control or delivery coordination.

The Ideal Candidate

We are looking for someone who:

• Is a genuine all-rounder and enjoys a varied working day.
• Can work efficiently in a busy office environment.
• Is confident taking responsibility and using their initiative.
• Is willing to support different departments when needed.
• Can quickly learn new tasks and provide reliable holiday cover.
• Has a positive, practical and team-oriented attitude.
• Is committed to accuracy, efficiency and providing excellent customer service.